Here to help

Waygo Support

Questions about a trip, fuel estimate, saved drive, or setting? Send a note and we’ll help you work through it.

apchopradev@gmail.com

Quick answers

Does Waygo provide directions or arrival times?

No. Waygo helps organize places and trips, then lets you open destinations in a navigation app you choose. That app handles directions and arrival times.

How accurate are the fuel and distance estimates?

Fuel estimates use your vehicle's combined MPG or the MPG you enter for a drive, your starting fuel, reserve setting, and accepted GPS mileage. GPS, elevation, and speed can vary with reception and device conditions. Check your vehicle's instruments and actual fuel level; estimates are not a promise of safe remaining range.

How do I turn route recording off?

Open Settings → Driving and turn off Save Recorded Routes. It is on by default and Waygo discloses it when you start a drive. You can remove route geometry from a saved drive and keep that drive's summary.

How does iCloud sync work?

Use iCloud in Waygo's Settings to manage synchronization. Changes save locally and sync asynchronously through your private iCloud database. To restore synced content, use the same Apple Account, enable iCloud for Waygo, connect to the network, and allow time for it to sync. Changes that had not uploaded may not be recoverable after uninstall. Turning sync off does not erase existing local or iCloud content.

Does Waygo copy my photos?

No. Trip Memories saves references to photos in Apple Photos and the trip or drive associations you create. It does not copy the original image files or change your Photos library. Automatically Find Trip Photos is optional and off by default; limited Photos access is supported.

Why can't Waygo find or save my location?

Location based features need the relevant iOS permission, and some driving or parking features work best with Precise Location. Review Waygo under iPhone Settings → Privacy & Security → Location Services. iOS controls background location delivery and may pause it.

Do gas-station results show current prices or road distance?

No. Find Gas uses Apple's mapping data to list nearby stations by straight-line distance from your current location. It does not check fuel availability, station hours, current prices, or driving distance.

Are trip, refuel, or rest reminders sent from a server?

No. Optional reminders are scheduled as notifications on your device. Enable notifications in Waygo and iOS Settings if you want to receive them.

For a bug report, include your iPhone model, iOS version, Waygo version, and the steps that led to the issue. Please leave out private details such as precise locations, trip notes, or receipt information unless they are necessary to explain the problem.